Question 1

Is Atravelq a legitimate travel company?

Accepted Answer

Yes. Atravelq is a registered travel company with business presence in India, UAE, Australia, and Canada. Every holiday quote is prepared by a named human travel expert, never a chatbot. We are rated 4.9 out of 5 on Trustpilot across over 1,240 verified reviews from real travellers.

Question 2

How is Atravelq different from Booking.com, Expedia, or a traditional travel agent?

Accepted Answer

Booking.com and Expedia are search engines. You search, they display options, you book alone. Traditional travel agents offer expertise but are typically slow (24 to 72 hours for a quote) and use generic templates. Atravelq is neither. You tell us what you want, and a named human expert designs a complete bespoke itinerary and sends you a personalised quote within 30 minutes.

Question 3

Is my money safe with Atravelq?

Accepted Answer

Yes. All Atravelq packages that include flights are ATOL protected. We are also ABTA members. ATOL protection means that if Atravelq were to cease trading, you are legally entitled to a full refund or alternative travel arrangements.

Question 4

What is Atravelq's Trustpilot rating?

Accepted Answer

Atravelq is rated 4.9 out of 5 on Trustpilot based on over 1,240 verified reviews. 89% of reviews are 5-star. Reviews cover the quote experience, itinerary quality, hotel picks, and especially in-travel support.

Question 5

Can I speak to a human before paying anything?

Accepted Answer

Yes, always. You speak with a named human travel specialist before receiving your personalised quote. There is no payment, no commitment, and no account creation required. Your initial consultation is completely free.

Question 6

What is included in an Atravelq holiday quote document?

Accepted Answer

Your Atravelq quote arrives as a beautifully designed PDF proposal document. It contains a full day-by-day itinerary with activities and pacing, hotel recommendations with the rationale for each pick, a complete pricing breakdown showing inclusions and exclusions clearly, and direct contact details for your named travel expert.

Question 7

Can Atravelq beat prices I find online?

Accepted Answer

Often, yes. Atravelq has direct supplier relationships, access to rates not available on public booking platforms, and the ability to negotiate on your behalf. Where a genuine like-for-like comparison exists, we will review a competing quote. Beyond price, there is additional value that online platforms cannot match.

Question 8

How does Atravelq handle traveller privacy and data?

Accepted Answer

Atravelq handles all passport details and personal information with care, using them only for travel planning, booking, visa support, documentation, and customer service. We do not share personal data with third parties for marketing purposes.

Question 9

When does the 30-minute quote timeline begin?

Accepted Answer

The 30-minute window begins after your specialist call or message, once we understand your destination, travel dates, number of travellers, departure city, budget range, and travel style. During business hours (Monday to Saturday, 8am to 8pm), quotes are delivered within 30 minutes. Evening and weekend requests are delivered within 4 hours maximum.

Question 10

Will I get an instant automated quote?

Accepted Answer

No, and that is the point. Atravelq does not send generic instant quotes. An automated quote is a generic price list that does not reflect your specific dates, hotels, routing preferences, or travel style. We first understand your trip through a brief consultation, then a specialist designs your personalised itinerary and delivers a crafted proposal.

Question 11

What information should I share to get my quote?

Accepted Answer

The essential details are: destination (country and key cities if known), travel dates, number of travellers and their ages, departure city, approximate budget per person, hotel preference (3-star, 4-star, 5-star, boutique), and any must-have experiences or things you want to avoid.

Question 12

Can complex or multi-country trips take longer?

Accepted Answer

Yes. Multi-country itineraries, luxury and villa requests, cruises, large group trips (10+ people), and special event travel may require more than 30 minutes to research and design properly. Your specialist will confirm a realistic timeline upfront.

Question 13

How can I receive my quote?

Accepted Answer

Your quote is delivered as a PDF proposal document via email, WhatsApp, or another official Atravelq communication channel. Tell your specialist your preferred method and we will use it.

Question 14

Is there any cost or commitment to requesting a quote?

Accepted Answer

None whatsoever. A quote request is completely free and carries no obligation to book. You are not required to provide payment details or create an account.

Question 15

Can I make changes after receiving my quote?

Accepted Answer

Yes, as many as you need. Most travellers go through 2 to 4 rounds of refinement before they are fully satisfied. Each revision is free, handled by the same specialist who designed your proposal, and delivered within 2 to 4 hours.

Question 16

Does Atravelq use chatbots or AI to plan holidays?

Accepted Answer

No. Every Atravelq quote, itinerary, and message to you is handled by a real named human expert. We use AI and technology internally to research faster, but the final itinerary, pricing, and all communication with you is human. We call this our Zero-Bot Guarantee.

Question 17

Who exactly is my Atravelq travel expert?

Accepted Answer

You are matched with a named specialist whose expertise aligns with your destination. Atravelq's experts are not generalist call centre agents. Each specialises deeply in specific regions and has first hand travel experience in their area.

Question 18

How fast does Atravelq respond during my trip?

Accepted Answer

All booked Atravelq travellers receive in-trip WhatsApp support with a guaranteed human response time of under 1 minute. A named Atravelq team member monitors your trip in real time throughout its duration.

Question 19

Is the human guarantee the same for all travellers, regardless of budget?

Accepted Answer

Yes. The Zero Bot Guarantee and the under 1 minute in travel response commitment applies to all Atravelq bookings, whether you book a 3 day quick escape or a 14 day grand tour.

Question 20

How does Atravelq calculate my holiday price?

Accepted Answer

Your quote is built from the actual cost of each component: hotels (based on specific dates, room type, and board basis), flights (if included), transfers, activities and entrance tickets, destination taxes and fees, supplier costs, and an Atravelq service component. Every element is clearly itemised in your proposal document.

Question 21

Are there any hidden charges in an Atravelq quote?

Accepted Answer

No. Your quote clearly shows inclusions, exclusions, and any costs payable locally or separately at the destination. Nothing is bundled to obscure the real cost.

Question 22

Why can prices change between my quote and booking?

Accepted Answer

Prices can change due to hotel availability (rooms selling out or changing tier), flight fare movements, seasonality adjustments, supplier updates, taxes, and exchange rates. Once your booking is confirmed and invoice raised, your package price is locked.

Question 23

Do I need to pay the full amount upfront?

Accepted Answer

Not always. Payment schedules depend on departure date, suppliers used, destination, and package type. Many bookings require a deposit to confirm, with the balance due closer to departure.

Question 24

Can I pay in a currency other than INR?

Accepted Answer

Yes. Atravelq accepts payments from customers outside India, and supported currencies may include GBP, USD, AED, AUD, and CAD depending on your country of residence and booking method.

Question 25

What taxes and destination fees may apply?

Accepted Answer

Depending on your destination and package structure, applicable taxes and fees may include GST (India), VAT, city or tourism tax, resort fees, payment gateway fees, visa fees, or other destination-specific levies.

Question 26

Does Atravelq offer a price match?

Accepted Answer

Where applicable, yes. For a price match to be reviewed, the competing quote must be genuinely like-for-like: same destination, same travel dates, same specific hotels, same room type, same transfers, same inclusions, and equivalent cancellation terms.

Question 27

What happens after I make payment?

Accepted Answer

Atravelq begins confirming hotels, flights (if included), transfers, activities, and suppliers in sequence. You will receive a booking confirmation document, followed by service confirmations and vouchers.

Question 28

Can I make changes to my booking after payment?

Accepted Answer

Changes after payment may be possible, but supplier rules, availability, fare conditions, and amendment charges will apply depending on what is being changed.

Question 29

Can I split a booking between travellers joining from different countries?

Accepted Answer

Yes. Atravelq can plan group trips where travellers depart from different cities or countries. Land arrangements are typically shared, while flights can be booked separately per departure point.

Question 30

Can I fully customise my Atravelq itinerary?

Accepted Answer

Yes, completely. Every Atravelq itinerary is built from scratch for your specific requirements. You can change hotels, add or remove cities, adjust the number of nights anywhere, switch from train to flight, add activities, or change the pacing.

Question 31

Can I add or remove a city from my itinerary?

Accepted Answer

Yes. Your specialist can revise the route if the change works within your travel time, budget, and available accommodation.

Question 32

Can I spend more nights in one place and fewer in another?

Accepted Answer

Yes. We can rebalance night distribution across your itinerary if transport connections, hotel availability, and your travel dates allow it.

Question 33

Can I change hotels or request a specific room type?

Accepted Answer

Yes. You can request a different hotel, a different room category, a specific view, a suite, or any particular requirement, subject to availability and any price difference.

Question 34

Can I take a flight instead of a train (or vice versa)?

Accepted Answer

Often yes. Your specialist will compare journey time, baggage convenience, cost, transfer complexity, and route comfort for both options and give you an honest recommendation.

Question 35

Can I add an activity that is not listed on your website?

Accepted Answer

Yes. Share the activity with your specialist and we will check availability, pricing, and logistics, or suggest a comparable alternative if the specific activity is unavailable.

Question 36

My destination is not on your website. Can you still plan it?

Accepted Answer

Almost certainly yes. Atravelq has planned travel to hundreds of countries across every continent. Tell us where you want to go. If it can be planned reliably and safely, we will create a custom itinerary.

Question 37

Can I change the pacing of my trip, for example a more relaxed schedule?

Accepted Answer

Yes, and we actively encourage this conversation. A well paced itinerary is one of the most important things Atravelq gets right.

Question 38

Can Atravelq suggest child-friendly or accessible activity alternatives?

Accepted Answer

Yes. When planning trips for families, your specialist considers age appropriateness, safety, walking distances, timing, weather, and activity intensity. For travellers with mobility needs or accessibility requirements, we can request wheelchair assistance, accessible hotel rooms, and mobility-friendly experiences.

Question 39

What if the itinerary Atravelq sends is not what I envisioned?

Accepted Answer

Tell your specialist directly and specifically what is not right. Revisions are unlimited and free. The goal is a proposal you are genuinely excited about.

Question 40

How does Atravelq select hotels for my trip?

Accepted Answer

Hotel selection is based on location relative to what you are doing that day (not just star rating), current review quality, room type match, access to the areas you are visiting, service standard, and your stated preferences.

Question 41

Can I request luxury, boutique, or family-friendly hotels specifically?

Accepted Answer

Yes. Share your preference, whether that is a specific brand, a hotel style, or a practical requirement, and your specialist will shortlist suitable options with clear pros and cons for each.

Question 42

Are airport transfers included in my package?

Accepted Answer

This depends on the package. Your quote will clearly specify whether transfers are private, shared, or excluded from the package price.

Question 43

Are meals included in my Atravelq package?

Accepted Answer

Meal inclusions depend on the hotel package and your preferences. Your quote will clearly specify the meal basis: room only, bed and breakfast, half-board, full-board, or all-inclusive.

Question 44

Can Atravelq arrange special dietary meals?

Accepted Answer

Yes. We can request vegetarian, Jain, halal, vegan, allergy-aware, gluten-free, nut-free, or other special meals where the relevant supplier supports them.

Question 45

What if a hotel or activity becomes unavailable after my booking?

Accepted Answer

Atravelq will contact you promptly, offer a suitable alternative at the same or comparable quality level, and if no acceptable alternative exists, revise pricing accordingly.

Question 46

Can Atravelq arrange honeymoon, birthday, or anniversary surprises?

Accepted Answer

Yes. We can request and coordinate room decoration, floral arrangements, private dinners, celebration cakes, champagne on arrival, spa credits, sunset experiences, and room upgrades where the property supports them.

Question 47

Can I cancel my Atravelq trip for personal reasons?

Accepted Answer

Yes. Contact Atravelq in writing and your specialist will immediately check all applicable supplier cancellation terms. We will provide a clear breakdown of which components are refundable, partially refundable, or non-refundable based on the specific suppliers in your booking.

Question 48

How are cancellation charges calculated?

Accepted Answer

Cancellation charges depend on individual airline fare rules, hotel cancellation policies, activity and transfer terms, destination, and how many days before travel the cancellation is made. As a general principle, charges increase the closer to departure.

Question 49

How long do refunds take to process?

Accepted Answer

Refund timelines depend on supplier processing time, banking cycles, payment gateway timelines, and international remittance rules. Most approved refunds are processed within 7 to 21 business days.

Question 50

Can I postpone my trip instead of cancelling?

Accepted Answer

Sometimes. Date changes depend on airline fare conditions, hotel availability on the new dates, seasonal price differences, and supplier policies. Date changes often incur a smaller cost than full cancellation.

Question 51

What happens if a travel advisory or severe weather affects my trip?

Accepted Answer

If confirmed services are directly affected by an official government travel advisory, severe weather event, or supplier cancellation, Atravelq will coordinate alternatives, rescheduling, or a full refund for the affected components.

Question 52

What if only one person in our group needs to cancel?

Accepted Answer

A partial cancellation affects the whole booking because room sharing, group transfer pricing, joint activity tickets, and group rates are calculated on the total party size. Your specialist will work through the revised pricing transparently.

Question 53

Is travel insurance required for an Atravelq booking?

Accepted Answer

Travel insurance is strongly recommended for all Atravelq bookings and is mandatory for some destinations. A comprehensive policy protects you against medical emergencies, cancellation for unforeseen reasons, baggage loss, flight delays, and legal liability.

Question 54

Can Atravelq help with visa applications?

Accepted Answer

Yes. Atravelq can guide you on visa requirements, advise on the documentation needed, help prepare visa-ready booking confirmations, and coordinate documentation support where available.

Question 55

What passport validity is required for international travel?

Accepted Answer

Most countries require your passport to be valid for at least six months beyond your planned return date. Rules vary by destination and passport nationality. If your passport is due to expire within the year, renew it before booking.

Question 56

What documents do I need to provide to start my booking?

Accepted Answer

Common documents include passport copies (or clear scans) for all travellers, full names exactly as they appear on passports, dates of birth, contact details, and payment confirmation. Destination-specific documentation will be requested as needed.

Question 57

Do I need confirmed bookings to apply for a visa?

Accepted Answer

For many countries, yes. Visa applications require confirmed hotel bookings, confirmed flight itineraries, and a day by day travel plan. Atravelq can provide visa purpose booking documentation specifically structured for embassy submission.

Question 58

Are visa fees included in my Atravelq package?

Accepted Answer

Visa fees may or may not be included depending on the package. Your quote will clearly state whether visa fees are included in the package price or payable separately.

Question 59

What is Atravelq's visa rejection refund protection?

Accepted Answer

Atravelq's visa rejection refund protection applies only to bookings where this protection has been explicitly confirmed in writing by an Atravelq travel expert before booking confirmation. The protection does not cover cancellations for reasons other than visa rejection.

Question 60

Can Atravelq plan a trip if travellers have different passport nationalities?

Accepted Answer

Yes. Atravelq regularly plans trips for groups where individual travellers hold different passports and face different visa requirements. Your specialist will check entry requirements for each passport in the group.

Question 61

Will my quote depend on my passport or country of residence?

Accepted Answer

It may. Visa requirements, applicable taxes, supplier policies, insurance requirements, and available payment methods can all vary by passport nationality and country of residence.

Question 62

How do I contact Atravelq support during my trip?

Accepted Answer

Your booking confirmation includes direct contact details for your named Atravelq specialist. WhatsApp is the primary channel for in-travel support. The response time is guaranteed at under 1 minute, by a human, around the clock.

Question 63

What if my flight is delayed or I miss a connection?

Accepted Answer

Contact the airline first to arrange rebooking, then message Atravelq support immediately. We will assess the downstream impact on your itinerary and begin rearranging what can be adjusted.

Question 64

What if a transfer or activity is cancelled during my trip?

Accepted Answer

Contact Atravelq support immediately. We will coordinate with the supplier to arrange rescheduling, an alternative, or an applicable refund.