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Concierge travel deskDesk online now

A concierge travel desk for your whole company.

Your people keep travelling the way they do. Atravelq comes into the loop: one dedicated number and a named desk team, 24/7, who book, change and fix every trip inside your company's policy.

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Prefer to talk? Call the desk on +91 92500 00511
24/7
365 days a year, holidays included
1
dedicated number for your company
3
ways in: call, WhatsApp or email
AtravelqYour travel deskTypically replies in minutes
Today
My 18:00 to Mumbai just got cancelled. Need to be there by 10 tomorrow.21:42
On it. Holding this one for you. Confirm?
DEL → BOMIndiGo · Today 21:15
₹5,240In policy
21:43 · Praveen, travel desk
Yes please.21:43
Ticketed ✓ E-ticket sent. Your airport cab is moved to 19:30 and the hotel knows you're late.21:45
Your dedicated number
+91 92500 00511
call · WhatsApp · email
First response
30 min
average, this month

A dedicated travel desk that sets a new standard

Every corporate client gets its own number and its own desk team. Client visits, offsites, conferences, cancellations, hotels, cabs and visas are all one call away, at 3 pm or 3 am.

  • Real people, remarkable service

    A named desk team for your company, not a queue. They pick up, they know you, they fix it.

    PRTNNRPraveen, Tanoy & Narendra
    your named desk team

  • Trained on your policy and your travellers

    The desk sees the same policy, wallet, admins and itineraries your team does, so every fix is in policy from the start.

    Problem solved, policy followed
    Your trip updated while keeping company rules in check.

  • Reach us how you like

    Call, WhatsApp or email the same dedicated number. Same team, same context, any channel.

    CallWhatsAppEmail
How it works

We come into the loop, not in the way

Your people still decide and approve. The desk does everything in between, from the first message to the invoice.

  1. 01

    You ask

    Anyone on your team calls, WhatsApps or emails the desk, or books on the dashboard.

    Your team
  2. 02

    We find options

    The desk shortlists fares, hotels and cabs inside your company's travel policy.

    Atravelq desk
  3. 03

    You approve

    Your admin approves in one tap. Nothing is booked before that.

    Your team
  4. 04

    We book and pay

    Ticketed from the company wallet, with the hotel and airport cab arranged.

    Atravelq desk
  5. 05

    We stay with the trip

    Delays, changes and urgent help, 24/7 on the same number.

    Atravelq desk
  6. 06

    We close the loop

    A GST invoice with every booking and a monthly report for accounts.

    Atravelq desk

Follow-the-clock coverage

Three desks cover every hour of the day, and your company's context follows the shift, so the person who picks up at 3 am knows as much as the one at 3 pm.

Always someone awake, always briefed

The desk never hands you to a stranger.

Shift changes carry your open requests, your travellers in the air and the notes from the last call. Your dedicated number rings the same team, whoever is on.

  • Three shifts, zero gaps, 365 daysMorning, evening and night desks, weekends and holidays included.
  • Open requests handed over, not restartedEvery shift starts with the last one's notes and open tickets.
  • Hindi and English on every shiftMore Indian languages on request.
Your desk, every hourThree desks, one team, India timeLive · 24/7
  • Morning desk06:00 – 14:00
  • Evening desk14:00 – 22:00
  • Night desk22:00 – 06:00
PRTNNRPraveen, Tanoy and Narendra have your policy, your wallet and every itinerary open right now.
Languages
  • Hindi
  • English
  • Punjabi
  • Marathi
  • Tamil
  • Telugu
  • Bengali
  • Gujarati
Desk hubs: Mohali · Delhi NCR
The desk in numbersMeasured every month, shared with your travel manager
24/7
Dedicated desk, 365 days
1
Number for the whole company
30min
Average first response
99%
Traveller satisfaction

Expert agents, enhanced by technology

We combine a named desk team with the tools that let them act before the traveller asks: the whole trip on one screen, alerts that reach the desk first, and a one-tap request to the admin.

Proactive alerts

Support that steps ahead

Delays, cancellations and missed connections reach the desk first. By the time the traveller looks up, the re-booking is held for their admin's one tap and the cab has moved.

Priya's Mumbai tripProactive · today
  1. Delay detected · AI 2921 · +2h 10m
    Priya lands 15:10, not 13:00. Cab pick-up moved to 15:25 automatically.Auto-updated
  2. Re-booking ready before she asked
    Tonight's 18:00 return is cancelled. Desk is holding the 21:15, in policy, for her admin's one tap.Awaiting admin
  3. Hotel told she is late
    Late check-in noted with the property. Nothing for Priya to do.Done
Every alert reaches the desk first, then the travellerView trip
Full trip context

The desk has the whole trip

One screen with the itinerary, the policy, the wallet and the traveller's preferences. No “can you send me your PNR”, no re-explaining.

PRPraveen · your deskLooking at: Priya Mehra · Mumbai tripOn call · 00:42
ItineraryAI 2921 DEL → BOM 12:00 · seat 9FCab T2 → BKC 13:25Hotel BKC · 2 nights
PolicyCap ₹5,000 · EconomyAdmin: Rahul S.Refundable only: off
WalletBalance ₹43,484.00Sales budget 62% used
PreferencesWindow · veg mealFrequent flyer on filePassport on file
Change flight to 21:15 · in policy · ₹5,240Send to admin

Support that exceeds expectations

Our sample month: how fast the desk picks up, by hour of the day.

First response, by time of dayMinutes from first message to replySample month
Average
30 min
Fastest
24 min08–12
Slowest
36 min12–16
Measured every month

Fast at 3 pm. Just as fast at 3 am.

First response and time-to-fix are tracked per shift and shared with you monthly, so the night desk is held to the same standard as the day desk.

  • First response and resolution, per shiftEvery request is timed from the first message to the fix.
  • Traveller rating after every requestOne tap after each trip, read by the desk lead.
  • Monthly report to your travel managerResponse times, ratings and trends in one summary.
Customer stories

What customers say about the desk

Admins, founders and people teams on what changes when the desk picks up.

The team was very helpful and always available when we needed support. Everything was handled smoothly.
Executive Assistant to the CEO
The most important part for me was how they handled a situation when we got stuck during one of our local transfers. Their team responded instantly and stayed connected with us until it was sorted.
Head of People
Atravelq staff planned our vacation just the way we wanted — relaxing, fun, and hassle-free. The team was professional, responsive and made sure we were comfortable throughout our trip.
Founder
The people behind the number

Only the best, trained to do more

A desk that knows Indian fares, GST rules and your policy, not a script.

Who picks up when you call

Travel professionals who have handled the 21:40 cancellation before, hired for judgement and trained on the parts that are specific to you.

  • Trained on fares, refunds and GST invoicing before their first call
  • Briefed on your policy, admins and cost centres before day one
  • Background-checked; your traveller data stays in your account
  • One named team, so they learn your travellers
Ask your deskTrip to Mumbai · 5–7 OctReply in minutes
  • HotelGurugram · 5–7 Oct · under ₹10,000/night
  • CabDEL T3 pick-up, timed to AI 2921
  • Train+ Add
  • Visa & insurance+ Add
  • Group trip+ Add
2 requests · same wallet · same policySend to concierge
What the desk does

Everything the desk handles

All on the same wallet, all inside your policy, all on the ledger with an invoice.

  • In policy

    Changes and cancellations

    Re-booked in policy, sent to the admin for one tap, ticketed from the wallet.

  • GST invoice

    Hotels

    Corporate rates where available, invoice in the company name with GST.

  • Flight-timed

    Cabs and airport transfers

    Timed to the flight, driver details by SMS and WhatsApp.

  • Same trip

    Trains and buses

    Rail where it beats the flight, added to the same trip.

  • Per destination

    Visas and insurance

    Checklists per destination, cover matched to the dates.

  • One invoice

    Group trips and offsites

    One brief, one itinerary, one invoice.

Hotels, cabs and visas in detail
It feels good to know there’s always someone ready to help. From small changes to last-minute travel issues, the desk is just a call away.
Head of Operations
FAQ

Frequently asked questions about the travel desk

Can't find what you need? Your dedicated desk answers, 24/7.

Call the desk+91 92500 00511
Is the desk really available 24/7?

Yes, including weekends and public holidays. The desk covers every hour in shifts, with your company's context shared across them.

Who answers: a bot or a person?

A person. Your named desk team answers calls and WhatsApp messages; automation only helps them find your itinerary faster.

How quickly do I get my dedicated number?

Within one working day of setting up your company on Atravelq.

Can the desk book things outside policy?

Only with your admin's approval, the same way an employee's request works. Everything the desk books is on the ledger.

What can I ask the desk for?

Flights (including international), hotels, cabs and transfers, trains and buses, visas and insurance, group trips and offsites, and any change to any of them.

Which languages does the desk speak?

Hindi and English on every shift; other Indian languages on request.

One company. One dedicated number.

Tell us about your company and we will assign a concierge team and send your own 24/7 number within one working day.

Call the travel desk · +91 92500 00511
  • No card required
  • Your number within one working day
  • Named desk team, 24/7